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TXO.LKK.com accepts VISA and MasterCard.
Charging to Your Credit Card
We charge your credit card only after we confirm your order.
If your credit card company has joined the Verified by Visa payment authentication program or MasterCard Securecode service to protect its customer's interests, you may be required to enter the Verified by Visa password or MasterCard Securecode in addition to general credit card information when you place your order.
If you request to cancel an order or remove some items from your order after successful payment, or in case when some of the items in your order are out of stock, we will arrange a refund to your credit card account. This would take at least ten working days to process.
If you prefer to pay by Cash or Cheque, please contact our TXO Concierge for arrangement.
TXO.LKK.com is updated daily with our products in stock. As long as you see the "Add to Cart" button under the selected product means the product is in stock in our warehouse in Hong Kong and ready to ship at time of order. However, with occasional discrepancy in stock information, the product you successfully ordered might turn out to be out of stock and therefore not available for delivery. In such case our TXO Concierge we will inform you as quickly as possible and you will not be charged for this cancelled item. If you have made payments with credit card, refund will be made through the bank within reasonable time.
Confirming Your Order
As you complete placing your order, you will be directed to a page with a Sales Order Number and also get an order confirmation email with all the order details. If you do not receive the email, please log in to "User Center", go to "My Order" page and check the updated order status.
Occasionally an order will be successfully submitted even if you get an error message after order placement. Please check the list of recent orders in the "My Order" page every time before placing another order.
Changing Your Order Information
You may not change your ordered items or delivery address once you have completed you purchases on TXO.LKK.com. If you have to make changes on the delivery address, please send an email to our TXO Concierge or TXO@LKK.com.
Area of service covers Hong Kong Special Administrative Region “HKSAR” only (Hong Kong Island, Kowloon, New Territories and Outlying Islands)
In order to protect our members' benefits and make TXO.LKK.com a safe shopping platform, we screen all orders daily; our TXO Concierge will also contact customers to confirm their orders. We reserve the right to reject orders and to disable any member accounts in case we suspect fraud or unauthorized or illegal activity.
|●||The product packing is not intact (taken out of its plastic wrap or box);|
|●||The product is not in its original condition, is damaged or defective;|
|●||The goods are free gift products or samples;|
|●||If you are unable to provide the Delivery Note or Invoice.|
In the event of a dispute, the decision of TXO.LKK.com shall be final and conclusive.
All products are checked for quality before dispatch to ensure that they are delivered in perfect condition. However, it is possible that the product may be damaged during delivery. In this case we will re-send the product without extra delivery charge. If the product is sold out, we will refund the value of product in the same form of payment used for purchase to your account.
If you would like to return a purchased item, please contact TXO Concierge or send an email to TXO@LKK.com.
We will first verify a returned product's condition before providing a refund or an exchange. If the returned product is of condition that is not acceptable according to our definition of “Non-returnable Products”, you would not receive refund and the product will be returned to you. If we verify that it a returnable product, we will only refund the total value of such products. If your order was placed with free gift, you must return them also in order to be entitled to a refund. Otherwise, we will not entertain the refund request.
Refund will be issued to the same account and in the same form of payment used for purchase. Refund by credit card takes at least ten working days to process. Please note that cash refund is not available.
Cannot Receive Our Emails?
A majority of existing email service providers and software use filters to block junk emails or viruses. However, this may lead to the filters' blocking legitimate emails like those we send you. In order to ensure you receive all our email communications, please follow these recommendations: Add TXO@LKK.com to your Address Book.
Check on any folder named "Junk", "Spam", or the Trash/Bin folder. If you see email from LKK, please mark it as "Not Spam".
Express your preference to receiving email from us (TXO@LKK.com) to your email service providers.
Secure Shopping Guarantee
We assure you that your personal data and credit card data are handled with the strictest security and confidentiality. TXO.LKK.com stores all customer data (including your name, address, credit card number, order information, etc.) on our dedicated servers to protect against unauthorized access. All the personal information you provided (including your name, credit card number, name, address and password) will be encrypted during transmission using the latest 128-bit Secure Sockets Layer (SSL) technology to ensure all your details are kept secure and make TXO.LKK.com a highly secure online shopping platform. You can also take part in our maintaining the security of our site by remembering to log out of TXO.LKK.com every time you finish shopping and before leaving your computer unattended, in order to prevent others from accessing your personal information. In the event that your credit card is stolen, please contact your credit card provider immediately.
Report a Problem
If you encounter any technical difficulties in using the site, please contact TXO Concierge or email to TXO@LKK.com.